Powered by LED Light Therapy, our mask uses colored wavelengths of light to penetrate different depths of the skin. With 7 light settings, each light has specific benefits that target various skin concerns.
Frequently Asked Questions
General
What are some of the benefits of the LED Beauty Mask?
There are several!
- Simulates collagen and elastin production
- Kills acne-causing bacteria
- Improves the clarity of skin
- Soothes inflammation
- Reduces dark spots
- Calms facial redness
Which light setting should I use?
Choose any light setting based on your skin care concerns:
Red LED Light - Anti-aging
Blue LED Light - Acne
Purple LED Light - Anti-aging & acne
Green LED Light - Skin Correction
Yellow LED Light - Excessive Redness
Cyan LED Light - Skin Cell Metabolism
White LED Light - Skin Boost
Can I use more than one light setting per session?
Yes! You can use more than one light setting per session.
Is it safe?
Our LED Mask is absolutely painless, non-invasive and 100% UV free. This makes it safe for regular use.
Do I need eye protection?
The mask is designed with built-in silicone eye protectors that shield your eyes from the light while the mask is on. However, we do recommend you close your eyes during the treatment as an extra precaution.
How often should I use my LED Beauty Mask?
Recommended usage is 10-20 minutes per treatment, a maximum of 3-4 times a week.
How long does it take to see results?
Notice results in as little as 2 weeks and optimal results within 4-8 weeks when used consistently.
Can I use other skin care products with my LED Mask?
Yes, you can. Follow your usual skin care routine after treatment. It is recommended to use quality skin care products.
How do I incorporate the LED Beauty Mask into my skin care routine?
Its easy!
Step 1: Cleanse and prep your face with toner
Step 2: Power on your LED Mask and choose a light setting best suited for your needs
Step 3: Finish off with serum and moisturizer (Don't forget SPF if the LED Mask is a part of your morning routine!)
Can this work on my skin tone and skin type?
Yes, our LED Mask is designed for all skin tones and skin types.
Can this be used during pregnancy?
If you are pregnant or nursing, please consult with your physician or qualified health professional. While there are no known harmful effects, there has not been enough research about the safety of LED light therapy during pregnancy or nursing.
Who should not use the LED Beauty Mask?
Do not use if you are pregnant or breast feeding, have epilepsy, a thyroid disease, or on any medication that increases sensitivity to light or sun. Please consult with your physician or qualified health professional before use if you are uncertain.
Does my device need to be fully charged before use?
Yes, please fully charge before use for full functionality.
Shipping
Where do you ship?
We ship to United States and Canada.
For the United States, we ship to all US States excluding Alaska, Hawaii and the respective US territories. We do not ship to P.O. Boxes.
Keep checking back on our website and stay tuned through our social media for more countries.
Do you offer free shipping?
We offer free standard shipping on all orders to the United States and Canada.
Where does my order ship from?
All orders ship from Toronto, Canada.
How long will it take to receive my order?
If you are ordering from the USA, it takes 4-7 business days to receive your product.
If you are ordering from Canada, it takes 1-7 business days to receive your product.
Please allow 1-2 business days for order processing and handling before your order is shipped out.
Will I receive a shipping confirmation email?
Yes, you will receive a shipping confirmation email with the tracking information.
Will I have to pay import duties or fees?
United States - Duties and fees are determined by your local customs office. Perfect Skiin is not responsible for any customs, duties or fees incurred upon delivery.
Canada - All orders are dispatched from our Canadian Warehouse so there will be no customs, duties or fees.
Orders
How long will it take for my order to be processed?
Orders are processed within 1-2 business days of receipt (processing time does not include weekends or holidays).
How long does it take to receive my order?
Once your order has been shipped, wait times vary depending on location:
USA: 4-7 business days
Canada: 1-7 business days
How do I find out the status of my order?
When you place an order, you will receive a confirmation email. Once your order has been shipped, you will receive another email with tracking information.
How can I change or cancel my order?
To make any changes to an existing order, or to cancel an order, please contact us at info@perfectskiin.com. Please note that orders are shipped out quickly, therefore you must contact us immediately. Once an order has been shipped, we are unable to make any changes or cancellations.
My order never arrived, what should I do?
For any issues pertaining to your order, please contact us at info@perfectskiin.com.
How do I contact customer service?
Have a question? Our Customer Support Team is here to help! Email us at info@perfectskiin.com and we’ll get back to you within 48 hours.
Returns & Warranty
What is your return policy?
If you're not fully satisfied with your purchase, we accept returns for a full refund within 30 days of ordering. Click here for the full return policy.
How can I make a return?
We're sorry you didn't love your purchase. Email us at info@perfectskiin.com and we'll guide you through the next steps. Click here for our full return policy.
What does the warranty cover?
The LED Beauty Mask includes a one (1) year warranty from date of purchase. The warranty covers any manufacturer related problems resulting from regular use of the product. Please note that the warranty is void if damage is due to misuse, improper maintenance or unauthorized modifications.
Payment
Can I select my currency?
Shop in USD or CAD.
For mobile users, scroll down to the footer of the website to select a currency.
For desktop users, the currency selector is placed on the top menu bar.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay.
What if I forgot to apply my discount or promotion code?
We are sorry to hear this. Once your order has been placed, we are unable to manually add the discount or promotion retroactively.